Customer Sales Satisfaction Agent (Spanish Bilingual)

Great service feels better when balance comes first

A customer-facing role that values people, purpose, and time beyond the headset.

Looking for a role that respects your time as much as your talent? This opportunity offers flexibility, stability, and a supportive environment where your workday ends with room for life outside of work. Build a fulfilling customer service career where balance, growth, and well-being are genuinely valued.

Job Description

As a Customer Sales Satisfaction Agent (Spanish Bilingual), you will handle inbound customer calls, provide professional assistance, resolve concerns, and promote store engagement. Your focus is creating positive customer experiences that build loyalty, meet performance goals, and reflect company values.

Job Overview

Employment type: Indefinite term type contract
Shift: Flexible shift
Work setup: Onsite – Connecta 26, Bogotá, Colombia

Exciting Perks Await!

• 5-day work week
• 20 vacation days in total
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations – Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• At least 1 year of Spanish bilingual experience
• Experience in a customer service role
• Strong commitment to delivering friendly and professional service
• Proficiency in English
• Ability to work efficiently with strong attention to detail
• Good computer skills, including navigating mobile devices and Microsoft Office
• Willingness to work on a shifting schedule
• Ability to multitask effectively

Your Daily Tasks

• Perform daily tasks with a positive attitude aligned with company values: Respect, Help, Learn, and Grow
• Answer inbound customer phone calls
• Interact with customers and deliver helpful, professional assistance
• Evaluate customer concerns and provide actionable solutions to drive satisfaction and loyalty
• Collect customer information and encourage store traffic
• Educate customers on events, promotions, and relevant updates
• Meet individual and team performance targets
• Follow company policies, safety guidelines, and standard operating procedures
• Learn new skills, support teammates, and assist with additional tasks as needed

About the Client

Redefining automotive recycling with purpose and innovation.

Our client is a trailblazer in the U.S. automotive recycling and used auto parts industry. With a nationwide footprint of over 25 retail locations, they’ve transformed a traditional industry through modern self-service stores, advanced online inventory systems, and award-winning environmental practices. Rooted in over a century of entrepreneurship, they are driven by values of Respect, Help, Learn, and Grow—creating meaningful careers while making a positive impact on communities and the environment.

Welcome to Emapta Colombia!

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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